For the Serious Musician
English  

Categories

Shipping & Returns

Shipping:

All Orders:  From $4.00 USD as per chart below:

All import fees are the sole responsibility of the recipient.

Destination Category 1 Category 2 Category 3
Canada $4.00 $12.95 $19.95
United States $7.00 $9.95 $18.00
International $9.00 $13.50 $21.50
  Photo of Shipping Envelope Photo of Shipping Box Photo of Large Shipping Box
  Padded Envelope
15cm x 24cm x 1.5cm
(6" x 9.5" x .75")
Rigid Box
11cm x 19.5cm x 3.5cm
(8" x 4.25" x 1.25")
Rigid Box
24cm x 32cm x 5.5cm
(9.25" x 12.5" x 2.25")
or larger as required
Method - Canada Canada Post Lettermail Light Packet
4 business days
Expedited Parcel Post
4 business days
Airmail Small Packet
4 business days
Method - USA Airmail Light Packet
5-8 business days
Airmail Small Packet
5-8 business days
Airmail Small Packet
or Expedited Parcel Post
5-8 business days
Method - International Airmail Light Packet
6-10 business days
Airmail Small Packet
6-10 business days
Airmail Small Packet
or Expedited Parcel Post
6-10 business days

 

Definition of Categories:

Category 1:   Items which can be packaged in a padded envelope less than 20mm in thickness. This includes all flat picks.

Category 2:   Items which result in a package greater than 20mm in thickness, or items which require superior protection from damage in transit. Such materials, include all finger picks, thumb picks and accessories.

Category 3:  Items which need to be packaged in a larger container or shipping box. Within Canada and the US there is little difference between Category 1 and 2, but for International shipments, the variance is significant.


Canada Post Delivery Standards:
Canada Post has one of the world's most enviable on-time delivery records. Delivery Standards for Airmail are set at 5-7 business days for Canada and USA, 7-15 business days for other International destinations. There are mitigating circumstances. Busy seasonal mail loads slow the process. (Christmas). Some known jurisdictions are notably slower in delivery, due to internal inefficiencies. Regional labor strife and striking workers will affect mail delivery....and the list goes on.

Where's My Order?
We receive occasional requests for order status updates and tracking information. The selected delivery methods outlined above do not provide tracking capability, so we just need patience. If you placed your order 3 days ago, please know that the clock starts ticking when the parcel is received at the Post Office and is processed only on business days (Mon thru Fri). I've had comments that the US Postal Service works 24/7 - because they see Postal trucks on the road everyday, including weekends. That may be so, but the Postal Service sorting centres and mail handling facilities work on a Monday to Friday schedule, so if your parcel is almost anywhere in the system except on a truck, it isn't moving!

When do we ship?
We deliver parcels to a Postal Outlet 7 days a week. If your order was placed on Thursday, it will be in the mail on Friday. (Due to the explanation given in the above paragraph, it probably won't leave Guelph until Monday.) Most of our customers have reported satisfaction with the delivery times, but not all. We try to do our utmost best and are pleased to report that we've had to replace very few packages due to loss in shipping.

Why don't you offer a better shipping method?
We currently have one of the lowest flat rate shipping programs of any store we're aware of. The next bump up to more tradtional methods involving guaranteed delivery schedules, tracking, delivery confirmations and insurance would increase a $4.00 rate to over $15.00, depending on destination.

We are actively looking into alternate solutions, but haven't yet found one which has the required flexibility to handle our range of products, combined with the international scope of our business. When we do find that method, it will be offered as an optional selection in the shipping module of the site.

 


Returns:

Defective or inoperative merchandise must be returned, shipping prepaid, for warranty adjustment. Such material will be replaced and/or repaired at the discretion of the original manufacturer. All such returns must be pre-approved and returned with an RMA number, which we will give you, on the outside of the package. (RMA: Returned Material Authorization)

If you have ordered and received an item that really wasn’t what you expected or wanted, contact us immediately, before breaking the seal on the product. We will gladly exchange it or refund the purchase amount.

Back